Magic Leap — World Edit Designs

Content Support Engineer

Enter The Magicverse

This job was one of my favorite professional positions. The roles and responsibilities of the job stretched far and wide, but the gist was simply this: Ensure 100% uptime of demo experiences while using highly unstable pre-alpha builds.

Controlled Chaos

We presented Magic Leap demo experiences to VIP guests: CEOs, presidents of companies, princes, etc. nearly every day. On the technical side of things, my role was to prop up servers, troubleshoot mountains of technical issues, and in general be a subject matter expert in all things Magic Leap One. I would prepare demo content for guests, and be in the room as presenters showed off some amazing content, ready to help in an instant if a technical problem occurred. That really only scratches the surface of the position, as demo preparation mainly takes place in the downtime between frantic sprints.

While not presenting content to guests, swooping in to fix issues, or sprinting to a different place in the building to do the above, I was preparing for the upcoming demos.

My team rarely had free time, as any downtime was spent loading content onto fresh devices, updating devices, or following up with the various content / production teams on events to figure out what equipment we would need to cover it.

One of my core responsibilities during downtime was to provide feedback to the internal design teams on user experiences. As we were the team with the most hands on experience, our feedback helped drive design iteration, as well as polish from bug reports.

This job allowed me to travel everywhere from Dallas to Riyadh. At times stressful and chaotic, it taught me a ton of new hard and soft skills, and where to go in London for the best breakfast under 3 pounds.

Stairs Productions

Bohemia Interactive Simulations